FAQ
How should I maintain my watch?
If your watch comes into contact with water or fog appears inside the case, please seek professional cleaning promptly to prevent water damage and rusting of the mechanism.
If you are not wearing your watch for an extended period, please store it in a dry place. Avoid placing your watch near solvents, mercury, cosmetic sprays, cleaners, adhesives, or paints to prevent discoloration, deterioration, or damage to the watch case and strap.
Please refrain from using your watch (including waterproof watches) during hot baths, saunas, or in environments with significant temperature fluctuations to maintain the waterproof seal's effectiveness.
If there are protective films or stickers near the case back, please remove them before use. Failure to do so may result in sweat infiltrating the films or stickers, leading to rusting of the case back.
Why is my watch not keeping accurate time, running either too fast or too slow
Common scenarios for a sudden increase in timing errors in watches:
Insufficient power reserve: First, you need to check if the power is adequate. Automatic watches with low activity levels may also result in insufficient power reserve. You can manually wind the watch to supplement the power and observe if the timing issues persist.
Magnetization of the watch: If the balance spring of a mechanical watch is magnetized, it usually results in the watch running faster.
Maintenance required: Lack of oil in the movement or wear and tear of internal parts may cause timing issues. Regular maintenance services should be performed at an authorized repair center.
Shock or impact: Mechanical watches are highly precise instruments. If they are subjected to shocks or impacts, it may cause loose or damaged internal parts, which can also lead to timing issues.
What is considered a normal error range for a mechanical watch?
Mechanical watches rely on their internal mechanisms to control the uniform and accurate movement of the hands. These mechanical components may be affected by factors such as gravity and ambient temperature, resulting in errors. The error of a mechanical watch is generally calculated on a daily basis, and it varies depending on the model and manufacturing quality of the movement. An error of up to 30 seconds per day for a mechanical watch is considered within the normal range.
What can I do when my automatic watch stops working?
It is recommended that you first manually wind the watch and observe its timekeeping. The difference between an automatic self-winding movement and a manual winding movement lies in the winding mechanism.
Automatic watches usually have a power reserve of around 40 hours. In cases where the watch is not worn or there is low activity, the power reserve of an automatic watch may become insufficient, and you can manually wind it to supplement its power reserve.
For both manually wound and automatic mechanical watches, if they are not used frequently or left unused for extended periods, please regularly wind the watch to keep its movement rotating, maintaining the optimal functioning of the watch's movement.
What is the water resistance rating of my watch? Can I safely wear it while showering?
The waterproof function of a watch is ensured by the waterproof gaskets located around the crystal, caseback, and crown. The aging of these gaskets can affect the water resistance of the watch. Generally, watches with 30m or 50m water resistance are suitable for daily handwashing and exposure to rain. Watches with 100m water resistance can be used for swimming. However, to better protect your watch and extend its lifespan, we recommend avoiding exposing it to water as much as possible.
Please note that watches are generally not fully impervious to gases (such as sweat vapor or steam) and dust. It is not advisable to wear a watch while showering in hot water, taking a sauna, or using it in environments with significant temperature changes. The waterproof gaskets can expand and contract due to temperature changes, creating gaps and accelerating their aging, which can lead to water ingress and the formation of condensation inside the watch, potentially damaging its internal components.
If your watch comes into contact with water or fog appears inside the case, please seek professional cleaning promptly to prevent water damage and rusting of the mechanism.
If you are not wearing your watch for an extended period, please store it in a dry place. Avoid placing your watch near solvents, mercury, cosmetic sprays, cleaners, adhesives, or paints to prevent discoloration, deterioration, or damage to the watch case and strap.
Please refrain from using your watch (including waterproof watches) during hot baths, saunas, or in environments with significant temperature fluctuations to maintain the waterproof seal's effectiveness.
If there are protective films or stickers near the case back, please remove them before use. Failure to do so may result in sweat infiltrating the films or stickers, leading to rusting of the case back.
Why is my watch not keeping accurate time, running either too fast or too slow
Common scenarios for a sudden increase in timing errors in watches:
Insufficient power reserve: First, you need to check if the power is adequate. Automatic watches with low activity levels may also result in insufficient power reserve. You can manually wind the watch to supplement the power and observe if the timing issues persist.
Magnetization of the watch: If the balance spring of a mechanical watch is magnetized, it usually results in the watch running faster.
Maintenance required: Lack of oil in the movement or wear and tear of internal parts may cause timing issues. Regular maintenance services should be performed at an authorized repair center.
Shock or impact: Mechanical watches are highly precise instruments. If they are subjected to shocks or impacts, it may cause loose or damaged internal parts, which can also lead to timing issues.
What is considered a normal error range for a mechanical watch?
Mechanical watches rely on their internal mechanisms to control the uniform and accurate movement of the hands. These mechanical components may be affected by factors such as gravity and ambient temperature, resulting in errors. The error of a mechanical watch is generally calculated on a daily basis, and it varies depending on the model and manufacturing quality of the movement. An error of up to 30 seconds per day for a mechanical watch is considered within the normal range.
What can I do when my automatic watch stops working?
It is recommended that you first manually wind the watch and observe its timekeeping. The difference between an automatic self-winding movement and a manual winding movement lies in the winding mechanism.
Automatic watches usually have a power reserve of around 40 hours. In cases where the watch is not worn or there is low activity, the power reserve of an automatic watch may become insufficient, and you can manually wind it to supplement its power reserve.
For both manually wound and automatic mechanical watches, if they are not used frequently or left unused for extended periods, please regularly wind the watch to keep its movement rotating, maintaining the optimal functioning of the watch's movement.
What is the water resistance rating of my watch? Can I safely wear it while showering?
The waterproof function of a watch is ensured by the waterproof gaskets located around the crystal, caseback, and crown. The aging of these gaskets can affect the water resistance of the watch. Generally, watches with 30m or 50m water resistance are suitable for daily handwashing and exposure to rain. Watches with 100m water resistance can be used for swimming. However, to better protect your watch and extend its lifespan, we recommend avoiding exposing it to water as much as possible.
Please note that watches are generally not fully impervious to gases (such as sweat vapor or steam) and dust. It is not advisable to wear a watch while showering in hot water, taking a sauna, or using it in environments with significant temperature changes. The waterproof gaskets can expand and contract due to temperature changes, creating gaps and accelerating their aging, which can lead to water ingress and the formation of condensation inside the watch, potentially damaging its internal components.
